Billing responsiveness was poor, which really caused issues
I was hoping that the billing team would respond quickly when I had questions about charges on my invoice, but unfortunately this was not the case. After waiting several days without a callback or email response, I felt quite frustrated because I needed to understand the charges to proceed with my next payment. The payment process itself was clear enough when I had looked at it originally, but the lack of responsiveness during follow-up calls was very disappointing. Additionally, while the software and training seemed adequate, the lack of timely assistance for billing questions impacted my overall experience negatively. The sign-up and invoicing were completed as expected, so the main problem was strictly the poor communication regarding billing inquiries. I would have hoped for at least some acknowledgment or estimated response time, but that was missing. This delay affected how smoothly I could continue using the service.