Billing responsiveness failed to impress
I found the billing and payments process with WFHI less than satisfactory because the responsiveness of the support team was lacking. When I needed clarification about an invoice, it took longer than expected to get any form of response, which was frustrating since billing is a crucial part of managing the service. The software did generate invoices correctly each month, so the basic functionality was there and met my expectations in that regard. However, the delay in support responses made it difficult to resolve discrepancies or ask questions promptly. This meant that for the most part, I had to work around the billing system rather than feel confident in it. There was a single instance when telephonic support was helpful, but that was an exception rather than the rule. Overall, while the billing system operated with reasonable accuracy, the human side of support left me feeling underwhelmed and less trusting. Quick responses would have made a big difference in my opinion about the payment and billing aspect.