Billing response sounded okay, not great
I must say, the billing and payment communication was polite enough but it didn't feel like they were particularly quick or attentive. When an unexpected issue showed up on my invoice, I reached out to their support line. The person on the phone listened without rushing, and was patient enough, which I appreciated. Still, the whole affair dragged longer than I would have liked, and updates were infrequent. They did finally clarify the problem clearly, and the payment process is straightforward once the invoices are sorted out. So I can't say it was a bad experience altogether. There was some effort and a reasonable tone on their side, though it lacked urgency. In the end, I suppose the responsiveness was passable but hardly a highlight. Talking it over informally with friends, I'd summarize it as "Not bad but kind of slow," Which captures my overall feeling about how they managed the payment question.