Billing response mein bada surprise tha
Mujhe laga tha ki payment aur billing process simple aur jaldi resolve ho jayega, par experience alag raha. Sign-up ke baad jab invoice ki queries ki toh support team itni jaldi respond nahi kar paayi jitna main expect kar raha tha. Kuch baar toh lag gaya ki mere messages ya calls ignore ho rahe hain, jo mujhe bahut frustrate kar diya. Payment ke baad bhi correct acknowledgement nahi mila, jo ki thoda ajeeb laga kyunki mujhe laga tha ki yeh process toh smooth hoga. Dusre software providers ke saath jo kaam kiya usme generally better communication hoti hai. Ye system complicated ya unclear nahi tha, par jo communication delay hua usne pura experience kharab kar diya. Training aur onboarding toh achha raha, par jab baat aayi payment aur billing support ki toh disappointment hui. Yeh sab trouble dekh ke mujhe laga ki shayad mujhe kahin aur better setup mil sakta hai, kyunki reliable aur quick billing kaafi zaroori hota hai.