Billing process wasn't smooth, honestly frustrating
I was hoping the payment and invoicing steps would be straightforward but the sequence felt out of order and unintuitive. First, the sign-up required entering details that I thought I would confirm later, but had to finalize before seeing the invoice. Then the invoicing step didn’t clearly indicate when the payment was processed, which led to some confusion on my end. What I expected was a clear summary of charges upfront, followed by a single consolidated invoice. Instead, I found myself having to navigate multiple prompts that didn’t line up well with standard billing practices I’m used to with other software. On the one hand, it’s good they have a system for tracking payments and invoices accessible in the portal; on the other hand, the logical flow felt jumbled. It took some phone support calls to resolve questions about the timing of my payments and which entries were final. Overall, I would say the billing experience could be better organized to avoid this back-and-forth. It’s a crucial stage that should feel seamless because I was just trying to get started and not get bogged down in finance-related steps. I imagine for less experienced users it could cause real frustration. I’d advise reconsidering the payment sequence to match what users naturally expect.