Billing process wasn’t clearly explained; would hesitate to try again
I want to start by acknowledging that the billing and payments system seemed designed to be straightforward. The sign-up page showed basic info, and I received invoices regularly. On the other hand, I found the explanations around payment schedules and potential extra charges to be quite vague. There were some parts during invoicing that wasn’t very transparent, and I had to figure out details myself or contact support multiple times. The telephonic support was patient but didn’t seem fully equipped to resolve the intricacies, which left me frustrated. The process itself worked eventually, but it felt unnecessarily complicated for something that should be seamless. I'd say if I were starting over, I might think twice before engaging again without better guidance on payments. For now, the lack of clear upfront communication about billing made the experience more stressful than necessary, which is why I can't recommend it fully from a payments perspective.