Billing process wasn’t as smooth as I thought it would be
So, I used some other platforms before which had a much more straightforward system for invoicing and payments. With this software, I found it kind of confusing and cumbersome to navigate the billing dashboard at first. The invoice details weren’t as clear to me, and I had to spend extra time figuring out what charges applied and whether they matched the services I was actually using. Compared to what I was used to, the payment steps also seemed less intuitive, with some extra clicks that didn’t make sense to me logically. Also, the way the charges got updated with automatic renewals wasn’t immediately obvious until I checked a few times. I was thinking if there might be some option to simplify or get clearer alerts before billing happens. I’m not entirely sure if I missed some setup step on my end, but from my perspective, it felt like it slowed me down more than helped. On the bright side, their telephonic support was okay for explaining the invoice parts, but overall, I’d say this aspect could definitely be improved to match or exceed what I had experienced before.