Billing Process Was the Biggest Headache Compared to Others
From the beginning, I found the billing and payment process with this software extremely frustrating compared to what I had used before. Unlike previous systems where invoicing was straightforward and quick, this one seemed unnecessarily complicated. The sign-up was okay, but once payments came in, the invoicing was not clear and required me to spend extra time figuring things out. Automatic updates did not help since there were no clear notes about any changes to the billing system, leaving me confused about what was new and what was broken. I also reached out to telephonic support hoping for quick help, but the response was slow and unhelpful on the billing questions. Contrast that with other products I've used, where the billing was transparent and support more responsive, and this experience just felt disappointing. The software functionality itself for remote work was fine in theory, but when the payments and invoicing are such a hassle, it overshadows everything else. I would not recommend this primarily because the billing complexity cost me valuable time and caused unnecessary stress throughout the onboarding flow and after.