billing process was quite frustrating for me
My experience with the billing and payment process was honestly quite frustrating. There were multiple moments where I found myself repeating steps unnecessarily, especially during the invoice upload and payment confirmation phases. The software sometimes did not reflect payment status immediately, which made me wait longer than expected to be sure the transaction went through. Despite telephonic support being available, there was a slight delay in getting answers for my repeated queries, which added to my impatience. On the positive side, the sign-up and invoicing were initially straightforward; however, the subsequent delays overshadowed that. I appreciate the automation feature that updates details automatically, but it felt like it wasn’t reliable this time around. Though I had a small reservation about reaching out to support multiple times, overall I was hoping for a smoother, less time-consuming payment workflow. The whole experience felt like a slow loop with overlapping steps and waiting periods, and it left me a bit overwhelmed and tired of the process.