Billing process was frustratingly off-timed
I tried to use the billing and payment setup with the hours I actually put in, but it just didn’t fit. The invoicing seemed fixed around standard times that weren’t working for me, which made the whole payment flow clunky. I kept feeling like the system expected me to be online more hours than I was, and it made managing my actual work hours confusing. I also found the sign-up flow didn’t clarify this mismatch upfront, so I wasted time trying to adjust something that wasn’t going to work. Automatic updates didn’t fix this problem either. Overall, dealing with the billing system was the biggest headache and totally frustrating for what I needed.