1 out of 51 of 5Verified purchaseBilling and payments
Billing process was frustrating with too many repeats and waits
The payment and billing experience was unfortunately much more difficult than I expected. I ended up repeating the same information several times across calls and emails which was annoying. Each time I thought the issue was resolved, I had to follow up again because it wasn’t fully addressed. Even small questions about invoice details took longer than they should have to clarify. I suppose the process aims to be thorough, but the lack of clear communication channels made it feel inefficient. Despite this, I did find the actual payment interface easy to use, so it’s just the follow-up and support around billing that left much to be desired.