Billing process was frustrating; likely won’t choose again
I had a rough experience with the billing and payments that persisted well beyond the initial signup. While the invoicing itself was straightforward at the start, I noticed that over the days following, the payment system behaved unpredictably. Sometimes I’d see charges appear that didn’t align with the plan I thought I signed up for, and the automatic updates to the billing statement made tracking very difficult. Calling support was not as helpful as I’d hoped either — I encountered long wait times and responses that didn’t fully address the confusion. The software and training parts worked decently, but the whole payment process brought a lot of frustration that overshadowed those positives. I do admit I was a bit hesitant about going ahead based on previous experiences with other providers, but I thought WFHI might be different. Unfortunately, it did not turn out that way, and I don’t think I would repeat this experience or recommend the payment system here to others who need reliability with invoicing and clear billing.