The billing and payments setup felt a bit more complicated than I expected. While the sign-up went f
The billing and payments setup felt a bit more complicated than I expected. While the sign-up went fine and invoices came through on time, I had to figure out a bunch of the payment options and recurring charges on my own. There wasn’t much proactive guidance which meant I was often left to research and clarify things about payment schedules and invoice details by myself. Training helped a little but didn’t cover much about managing payments or changes in billing cycles. On the other hand, the automatic updates and software access itself didn’t cause issues related to billing. In short, the financial side felt less user-friendly than the rest of the product, so I had to spend extra time sorting it out even though the payment gateway seemed secure. Overall, I would say the payment experience was mixed; working out many parts independently wasn’t ideal.