Billing process took way too much of my time
You need to seriously rethink how your billing and payment processes are designed. I found myself having to piece together almost everything about invoicing and transaction details on my own, which should not be the case. There were no clear steps or guidance provided during sign-up or afterward to explain how invoices are generated or payments are tracked. The software’s billing section wasn’t intuitive and I had to call support multiple times, only to get explanations that weren’t very helpful or clear. Every payment cycle, I had to manually verify amounts and payment statuses because the system didn’t alert me properly. Automatic updates didn’t seem to improve the visibility of billing information either. Overall, instead of streamlining payments, your system ended up wasting hours of my time that I could have used more productively elsewhere. It felt like charging customers without providing the necessary transparency or ease to manage their bills. It’s disappointing that with all the technology available, such a basic part of the service was so cumbersome to use.