Billing process took way too long with constant callbacks
I found the billing and payments process frustratingly slow and repetitive. I had to call support multiple times to clarify the invoice details and payment instructions, which involved waiting on hold for extended periods each time. The repetition in explanations was tiring, and I felt that the communication could have been streamlined better. Additionally, resolving minor discrepancies in my billing required several follow-ups over days. This delay impacted my ability to access the full features promptly, which was very disappointing given the initial expectations. I hope WFHI improves the efficiency of their billing support to reduce customer wait times and eliminate unnecessary reiterations. Currently, the whole experience was quite inconvenient and not user-friendly for someone expecting quick resolution.