Billing process took way too long
I found the billing and payment process frustrating because I had to figure out most of it on my own. The invoicing was not as clear as I had hoped; I needed several calls just to understand how everything was broken down in the invoice. Automatic updates didn’t help clarify any of this either, and the information given at sign-up wasn’t detailed enough to anticipate these complications. Ultimately, it took me quite a bit of time and back-and-forth communication to get the payment sorted correctly. I will say that the payment portal itself seemed secure and worked without glitches, so that was one positive. But overall, I expected the billing process to be much smoother and more user-friendly than it actually was. It felt like I was doing more work than necessary just to get the payment done. I wish the company had provided clearer instructions or a more straightforward invoicing format to minimize this hassle. The lack of transparency made the whole payment part less satisfying and unnecessarily time-consuming to complete fully.