Billing process took way more effort than I expected
When I first went through the sign-up and payment, I thought it would be a straightforward process, but honestly, it turned out to be more complicated than I thought. The invoicing was somewhat okay and got generated eventually, which I appreciate, but getting to that stage involved a lot of back and forth. I had to confirm various details multiple times and every time I called support, I found myself explaining things again, which was tiring. Sometimes, I waited longer than I wanted, and the responses were not always helpful at first. The automatic updates seemed fine, and they did adjust the billing info correctly after my explanations, so that part at least worked quietly in the background. I’m not looking forward to going through this exact effort again, but it might be necessary if I continue using the software given the complexity around payments. I wish the initial onboarding made the billing process simpler or more self-explanatory. It’s confusing enough that I feel I’ll have to call support again next time, and that’s not ideal at all.