Billing Process Took Much More Effort Than Expected
When I first signed up, I thought the billing and payments would be straightforward and quick, but it honestly required a lot more back-and-forth than I had imagined. I had expected clear, step-by-step guidance through the invoicing system, yet I had to spend too much time figuring out invoice details, and the payment confirmation process wasn't as seamless as I'd hoped. Despite these hiccups, I will say the automatic updates related to billing were accurate and timely, which helped me stay somewhat confident about the charges. Still, the overall experience felt more complicated and frustrating than similar software setups I've used before. By the end, I wasn't as confident about the payment setup as I wanted to be, mainly because the tools didn't explain things as clearly as expected, and telephonic support wasn't as helpful initially. It took significant effort to get the invoices sorted correctly, which was disappointing compared to what I assumed from their onboarding information.