Billing process took longer than expected, but it got there
When I first signed up for the software, I was expecting the billing and payment setup to be straightforward and quick, just like they promised in the overview. However, it took quite a bit longer than I had anticipated before I could actually start using the service properly. The invoicing was clear after it was finally sent, but the delay in setting things up was frustrating. Once the payments went through and the account was activated, the automatic updates worked smoothly. I did appreciate the telephonic support during the initial stages, as it helped clarify some of the process steps. Still, I had hoped for a faster onboarding experience where the payment and billing part would not hold me back from starting the training and using the dialer effectively. Reflecting now, I realize the time it took allowed for some essential checks and ensured the database feature was aligned with my workflow. Even so, I think their sign-up and invoicing sequence could be optimized to get customers fully active sooner. In conclusion, what I expected at first was a quicker start, but overall, the setup was completed with acceptable clarity and assistance.