Billing process tha thoda confusing compared to expectations
Mujhe laga tha ki billing aur payments simple aur clear honge since ye software and training ka paid platform hai. Par reality mei mujhe kaafi cheezein khud samajhni padhi, especially jab sign-up ke baad invoice aur payment cycle process karni thi. Jo documentation thi wo kuch had tak madad karti thi, lekin bahut se parts vague rahe. Support team toh accessible thi aur unhone customer service achhi di, par mujhe laga ki unhe zyada proactive hona chahiye tha. Main appreciate karta hoon ki unka telephonic support available tha, lekin mujhe laga mujhe thoda zyada effort karna pada to figure out how exactly payment schedules and changes worked. Onboarding flow toh theek tha, par billing ke multiple steps ekdum intuitive nahi hain. Agar yeh sab thoda better explained hota tab shaayad mujhe itna stress face na karna padta. Overall, system usable hai but mujhe lagta hai ki billing process mein thoda aur clarity aur guide hone ki zaroorat hai taaki naye users ko problems na hoon.