billing process tha bilkul out of order
Mai ne socha ki jab maine sign-up kiya toh sab kuch smoothly hoga, par payment aur billing ke steps jo they woh bilkul bhi sensible nahi the. Sab kuch jumble jaisa lag raha tha, aur invoice ke liye alag website pe jaana pada jo confusing tha. Automatic updates ke bawajood agar mujhe payment karne mein problem aayi toh support ko call karne ka matlab tha phir se wahi pura process samjhna, jo maine pehle kiya tha. Mujhe laga ki agar ek proper sequence hota toh zyada easy hota kaam karna, par baar baar alag alag jagah jake details enter karna aur phir wonder karna ki kya ho raha hai, wo role out nahi ho paya. Dialer kaise connect kare iski alag training thi, par wo bhi tab useful tha jab mujhe billing se shanti milti thi. Payment ki confusion ki wajah se mera pura experience thoda negative hua, aur mai sochti hoon ki ye tools mujhe itne ache se suit nahi karte.