Billing process still unclear even after multiple tries
I wasn’t quite comfortable with the billing and payment process by the time I finished going through all the instructions and updates. Initially, signing up and setting up the payment plan seemed okay, but then the invoicing system felt a bit ambiguous. Although the payment was processed without any obvious issue, the breakdown of charges and when exactly updates are billed was not crystal clear. I appreciate that automatic updates happen smoothly, yet the financial side left me with questions. Support was available over the phone, but I didn’t find the explanations about invoices entirely reassuring or comprehensive. It felt like I was getting pieces of information but still had to put things together on my own to be confident. I won’t say it was a disaster, because transactions went through and I was eventually able to navigate the portal, but the overall impression was of incomplete clarity around costs. I’m still not sure if I understood everything correctly, and that feeling stuck with me throughout the first few weeks working with the software. So, the moment it clicked that their billing might not be as transparent as I hoped? Honestly, I’m not there yet.