Billing process served its purpose
I found the billing and payments process reasonably straightforward for the most part. The sign-up was clear and the invoicing system generated documents promptly, which helped me keep track easily. However, I did notice that the payment options weren't as flexible as I had hoped, which made me a bit hesitant weighing my next move. On the plus side, when I contacted telephonic support for clarification, they were helpful and polite though it took some time to get through. I’m considering whether I’ll need help again the next time I manage payroll to check if improvements have been made or if the same quirks remain. Overall, the service did the job, but I can’t say it was perfectly smooth. There’s room for refining how invoices are itemized and possibly adding more payment gateways to avoid sticking to one or two choices. If these are addressed, I might feel more confident about tackling the billing side solo. For now, assistance might still be necessary to ensure everything is squared away without unexplained charges or delays.