Billing process seemed complicated until I got a grip on it
I found the billing and payments setup very confusing at first, and it did not click for me immediately. No clear guidance was available upfront to explain which charges were one-time and which were recurring, so I had to spend quite some time figuring out the invoice details myself. The automatic updates sometimes added features that affected the billing but without detailed explanation, making it harder to track costs. Signing up and paying was straightforward, but managing invoices and understanding payment dates required me to be proactive. Support was available on phone but not as responsive as I needed during this stage. These issues discouraged me because if billing and invoices are not simple to understand, it makes the overall experience frustrating. I was hoping for more clarity especially since it affects my budgeting plans when using the software ongoing.