Billing process se toh mujhe laga better response milega
Maine socha tha ki jab payment process ka time aayega toh log zyada responsive honge, par unfortunately mera experience bilkul alag raha. Mujhe jab sign-up ke baad invoice chahiye tha, toh maine request ki par respond karne mein kaafi delay hua. Support team ne baar-baar kahaa ki they would follow up, par woh follow-up yaad rakhna unke liye mushkil lagta hai. Jab maine billing ke baare mein poocha, toh unka jawab short aur unclear tha, jo mujhe samajh mein nahi aaya. Dialer setup ke dauraan bhi jab kuch dikkat aayi thi, toh support bas repeat karte rahe ki sab automatically update hoga, par koi proper explanation nahi mili. Payment process ko lekar main fairly excited thi initially, par jo support mila usse thodi disappointment hui. Mujhe laga tha ki software ke jitne ache features hain, unka support bhi utna hi acha hoga, lekin yeh meri expectation se kam tha. Maine socha tha ki jaldi aur clear communication milegi par yeh nahi hua.