Billing process samajhna thoda mushkil tha
Jab billing aur payment ki baat aayi, toh mujhe lag raha tha ki process simple hoga par waise nahi tha. Sign-up ke time par invoice generate hua tha, par usme kuch terms clear nahi thi. Pehle mujhe samajh nahi aaya tha ki monthly payment kaise work karta hai, aur renewal policy bhi unclear thi. Payment karne ke baad mujhe ek dusri invoice mili jis mein kuch different details thi, jisse confusion badh gaya. Customer care ko call kiya toh unhone thoda assist kiya, lekin process complete samjhana mushkil tha. Har baar kuch na kuch naya suggestion milta, jisse lagta raha ki clarity kam hai. Agar initial documentation ya training mein thoda aur detailed explanation hota toh better hota. Overall, payment cycle thoda confusing tha aur clear information kaafi helpful hoti next time ke liye. Kyunki ye step important hai aur yahan attention chahiye hota, is wajah se mera experience one star hai.