Billing process ne surprise kar diya with hours mismatch
Main soch raha tha ki billing system mera kaam jitne ghante karta hoon, utnehi charge karega. Par jab invoice aayi, toh woh timing ke hisaab se bilkul match nahi karti thi. Software mein working hours ko set karne ka option tha, lekin wo clearly mere schedule ke hisaab se accurate nahi tha. Payment process thoda confusing bhi lag raha tha, kyunki maine socha tha ki simple invoice banegi har month, par har baar different lag rahi thi. Support se baat karne ki koshish ki, par response time slow tha, aur woh bhi jyada madad nahi kar paye. Mujhe lagta hai software ka automatic update mujhe jyada help nahi karta kyunki usse complexity badh jaati hai. Sign-up aur invoicing ke flow ko samajh paana kaafi mushkil tha mere liye, especially jab maine socha tha ki ye mera kaam simplify karega. Overall, mujhe laga tha system mera kaam hours ke hisaab se fit karega, par ye mere liye frustrating experience raha.