Billing process mein thoda jyada effort laga
Maine jab WFHI ka billing aur payment process samajhne ki koshish ki toh kuch expectations alag thi. Jo invoice aur payment schedule mujhe sign-up ke time bataaya gaya tha, woh exact match nahi hua. Pehli baar payment karte waqt mujhe thoda confusion hua, kyunki invoice format aur charges jo samjhaaya tha usmein kuch difference tha. Support team se baat hui, aur unhone basic queries solve ki, jo theek tha. Lekin overall billing aur invoice process thoda jyada complicated tha mera experience. Har month ki payment nahi automatically set ho rahi thi jaise maine socha tha, mujhe baar-baar payment reminder dekhne padte the. Ye baat thodi time-consuming aur frustrating thi. Onboarding ke dauran training aur dialer tools sahi chal rahe the, par billing ke mamle mein thoda jyada manual check karna pada. Agar ye process thoda clear aur predictable hota toh zyada help hoti. Lekin software update aur database features regular achhe se kaam kar rahe the, usmein koi problem nahi thi.