Billing process mein mujhe kaafi effort lagana pada
Main yeh kehna chahungi ki aap logon ne jo billing aur payment system design kiya hai, usme mujhe kaafi cheezein khud samajhni padi. Mujhe lagta hai ki aapne customer ko sirf ek basic outline hi diya, baaki sab ko apne taraf se dekhna pada. Jo invoices milte hain wo thode confusing hote hain, aur unka format bar bar change hota rehta hai jis se samajhna mushkil ho jata hai. Payment mode aur options ko samajhne mein bhi mujhe time zyada laga, kyunki kisi ne clearly bataya nahi tha ki payment confirmation ke baad kya expect karna chahiye. Support team ko phone karna pada, aur wo bhi baar baar main apni baat dobara explain karti rahi. Jo training thi usmein bhi billing related jo queries hain wo cover nahi hui ya bahut basic thi, toh mujhe lagta hai ki aapko zyada detailed aur step by step guide dena chahiye. Aisa nahi ki sab kuch garbar tha, database ka feature thoda acha tha, usme mujhe apna data organise karne mein help mili. Par overall mujhe lagta hai ki billing aur payment process ko aapko simplify karna chahiye tha taaki ek client ko zyada struggle na karna pade. Sign-up mein toh koi problem nahi thi, par jab invoice aur payment ki baat aayi toh mujhe khud seekh kar adjust karna pada. Agar aap thoda aur customer friendly aur clear instructions doge, toh ye process kaafi better ho sakta tha.