Billing process mein clarity bilkul nahi thi
Mujhe sabse pehle laga ki payment aur billing ka process structured hoga, lekin jab main use karne laga toh bohot confusion hui. Signup to onboarding ka jo step tha, woh toh thik tha, par invoice generate hone ke sequence mein koi logical progression nahi tha. Mujhe kisi ne bataaya nahi ki kab aur kaise paise dene hain, aur payment confirmation bhi kisi clear order mein nahi mila. Ye kaafi frustrating tha because payments ka masla important hota hai aur jab sequence hi samajh mein na aaye toh poora system bekaar lagta hai. Support team ko samjhaane ki koshish ki, par unka bhi response inconsistent tha aur koi proper explanation nahi mili ki payment steps streamline kaise hote. Har baar invoice check karte waqt lagta ki ye system properly design nahi hua. Overall, main yeh keh sakta hoon ki agar billing aur payment steps ek firm aur sensible order mein dikhaye jaate, toh experience alag hota, abhi toh laga ki missing guidelines ki wajah se kaam half-done reh gaya.