Billing process left me waiting too long and with no clarity
The biggest frustration I faced was with the billing and payment process. Every time I tried to confirm my payment status or get an update on invoice generation, I had to contact support multiple times. It sometimes took a long wait to actually get connected. Each time I had to explain my issue repeatedly, which was frustrating, since I expected the process to be more automated or transparent. The invoices weren't easy to access online, so it added to the confusion. While I appreciate that the sign-up and initial payment systems themselves worked fine, the follow-up for billing was definitely lacking. Automatic updates to the software never caused any trouble, and the calling tools functioned without problems, but all of that didn’t really matter compared to the delays with payments. I wish there was a clearer way to track my billing progress without having to call so often. Though the support was polite, the time wasted waiting and repeating my issue made the whole experience disappointing. This missing transparency in billing put a damper on an otherwise promising platform.