Billing process left me really frustrated
I found the billing and payment system quite frustrating to deal with. Initially, everything seemed okay, but soon I realized that the process wasn't as straightforward as I had hoped. The invoicing wasn’t always promptly available, and when I tried to contact support for clarification, the responses were slow and often didn’t fully address my concerns. On one hand, I understand that handling payments can get complex, especially with automatic updates and system changes, but on the other hand, the lack of clear, quick communication left me wondering if I’ll be able to manage the payment process smoothly next time. I ended up spending a lot of time just verifying details and waiting for the correct documents. The sign-up process was smooth, but the billing thereafter really felt like a barrier. While the software and training aspects didn’t contribute to these problems, the frustration stemming from payment confusion overshadowed those parts. I wish there were a more user-friendly and supportive system around payments because it made me hesitant. The telephonic support, although polite, wasn’t always effective in resolving my billing questions quickly. Overall, the whole payment experience was a strongly negative and disappointing part of my use, and I’m not confident it will improve easily the next round.