Billing process lacked clear sequencing and felt confusing
The billing and payment steps were not laid out in an entirely sensible order, which made the process confusing for me. I expected clear instructions from sign-up through invoicing, but instead found myself jumping between emails and support calls trying to understand what needed to be done next. Automatic updates to invoices sometimes arrived without prior explanation, which increased my uncertainty about amounts due and deadlines. It would have helped if the billing interface provided a simple checklist or timeline of payment stages. Instead, I had to piece the information together, which was frustrating and time-consuming. Although everything did get settled eventually, the lack of an intuitive or straightforward progression through the payment workflow made it feel unnecessarily complex. What was missing was a clear, step-by-step sequence at the start that could guide users through the entire billing journey without having to guess or ask repeatedly.