Billing process lacked clear instructions
I thought the billing and payment setup would be straightforward, but honestly, it wasn’t as clear as I expected. Although the invoicing was generated without delay and was generally accurate, I found myself struggling to understand some aspects of the payment steps. The automatic updates did help keep the app current, which was nice, but I couldn’t find detailed guidance on how billing cycles are calculated overall. Signing up was okay but not very user-friendly, which made the initial process slower than I hoped. Telephonic support offered some answers but felt a bit rushed and didn’t cover all my concerns. Despite these frustrations, the system finally processed my payment without issues, so that part was fine. However, I do think it’s likely I’ll need to call for help again next time since the explanations were incomplete and left me uncertain about some billing details. I wish there was more clarity in the onboarding documentation regarding payments; that would make things much easier. So overall, I found the billing and invoicing system usable but definitely needing improvement in communication and clarity before I can feel confident using it without assistance.