1 out of 51 of 5Verified purchaseBilling and payments
Billing process lacked clarity and left me frustrated
Looking back after several weeks, I realize the invoicing and payment system did not meet my expectations. The automatic billing system was confusing, and I often had to double-check invoices to ensure charges were accurate. Customer support could have been more helpful during the payment disputes, but I found them somewhat slow and unclear. I also expected better transparency in fee breakdowns at signup, which was missing and left me uneasy about ongoing costs. While the software itself performed adequately, the financial aspect felt poorly explained and left me with a less than satisfying overall experience that made me hesitant to continue further engagements.