billing process kinda clicked after a bit of fumbling around and checking
Honestly, when I first signed up and looked at the invoicing and payment steps, it wasn’t immediately obvious how the charges were structured or when exactly I’d be billed. It took me a few sessions of going back and forth in the portal and even trying out the dialer and database features before it started making real sense. I appreciate that the automatic updates don’t add extra costs or require separate confirmation, that part clicked soon enough, and it was nice the billing didn’t surprise me later on after that. But initially, the whole invoicing flow felt a bit scattered, like it assumed familiarity with their system that I didn’t have in the beginning. The sign-up process itself was pretty smooth and user-friendly though, which was a relief given the confusing bits later. The telephonic support helped explain some details when I called but the responses came with some waiting, so not immediately helpful when I was checking urgently. Overall, I am happy with how things turned out and the billing matched my expectations once I understood the timing and the amount correctly. Just a heads up that you might feel the process is a little murky at first before things really click together for you, so be ready to spend a bit of time figuring it out.