Billing process kaafi confuse karne wala mila, expect zyada tha
Mujhe laga tha ki payment process simple aur clearly explained hoga, lekin actually main khud ko kaafi kaam karte hue paya usse samajhne ke liye. Pehle toh sign-up mein bhi invoice details thodi unclear thi, mujhe khud se questions karne pade payment deadlines aur options ke baare mein. Online payment karte waqt bhi kuch steps unclear the jiske wajah se confusion ho gaya. Support se baat karne ki koshish ki par unka response thoda slow tha, jo frustration badha gaya. Software aur training ke bawajood mujhe lagta tha ki billing mein mujhe zyada self-study karni padi. Jo bhi automatic updates hote rahe, payment se related features mein kuch bhi helpful improvement mujhe nazar nahi aayi. Overall main disappointment thi billing experience ki wajah se, kyunki maine expect kiya tha ki thoda smooth rahega yeh process par yeh much tougher nikla.