billing process isn’t aligned with work hours
I want to be frank about billing and payments because that’s where my experience mostly faltered. The invoicing seemed to assume a standard set of hours but my actual work patterns didn’t fit into that mold at all. It felt like I was paying for more hours than I actually used which became frustrating after a while. The payment process itself was straightforward once I understood how the invoices arrived, and the sign-up went smoothly without much hassle. But I had a reservation about whether this format would adapt to irregular work times or not, which unfortunately proved to be true for me. I called support to clarify some billing concerns but the responses were slow and often generic, not very helpful in resolving the mismatch issue. Meanwhile, the software updates continued quietly, which is fine, but the main problem remained unsolved. So overall, it didn’t work well at all for my situation. I was hoping for better alignment with how I really work, but it just didn’t match. Honestly, I can’t recommend this part as it stands since it caused me quite a bit of trouble and frustration.