billing process is okay but the monthly reminders stand out
So the billing and payments overall go quite alright for day to day functioning but what really stood out was the monthly reminder emails. Those come without fail and make sure you aren’t missing anything important which I actually appreciate. Signing up and getting everything set up felt pretty standard too with the invoice process working fine. Sometimes the online portal can be a bit slow but not often enough to be a big hassle. Dialer and database features work like they should without extra effort which is good because no one wants extra headaches. Training was helpful mostly in the beginning, and updates happen often enough that things don’t get stale. The telephonic support is there if needed but I’ve mostly figured things out on my own after the initial period. Overall a mixed bag with some areas solid and others needing a bit more polish.