Billing process felt quite out of sync
You need to understand that the hours I actually work rarely match the billing cycles you impose. The payment process, while clearly communicated during sign-up, seems rigid and inflexible when it comes to adjusting for actual usage hours. I found that the invoicing system does not accommodate any variations in my active hours, which leads to paying for more time than I can use. Automatic updates didn't seem to solve this issue but rather complicated it a bit by changing billing parameters without adequate explanation. Telephonic support was not as responsive as I needed when I raised questions about these discrepancies, and the training didn't cover payment adjustments either. Overall, the whole billing setup felt detached from the practical realities of my workflow, which made the experience more frustrating than helpful. I hope in the future you consider aligning your billing more closely with real-time usage to make this fit better for freelancers like myself.