Billing process felt more exhausting than it should be
The whole billing and payment experience felt unnecessarily complicated and very tiring. I had to contact support multiple times just to figure out simple invoice discrepancies, and each time it felt like I was explaining the same details over and over again. Honestly, it was a bit frustrating because the process didn’t seem very straightforward or user-friendly. While I appreciate that they do have a telephonic help service, I’m not sure I’ll want to go through the same back-and-forth next time I deal with payments here. The sign-up itself was okay, but the invoicing left me wondering if things could be streamlined better. It just wore me out keeping track of everything and waiting on clarifications. If they improve the payment communication and billing clarity, it would be better. As of now, the overall experience was pretty wearying for me.