Billing process explanation was not clear
I found the explanations regarding billing and payments very inadequate throughout my use of the software. From the start, the invoicing details were vague, and I struggled to discern how charges were calculated. The automatic updates did not clarify the impact on payment schedules or amounts, which added to the confusion. Despite multiple attempts to contact telephonic support for clarification, answers were not straightforward and sometimes contradictory. The onboarding materials did not address billing policies effectively, leaving me uncertain about deadlines and payment methods. Overall, my experience was marked by frustration because transparency about billing is crucial, and the lack of it diminished my confidence in using the system further. I strongly believe more detailed, user-friendly documentation and clearer communication from support are needed. To put it plainly, the billing process explanation failed to meet basic clarity standards.