Billing Process Ended Up Confusing
Signing up and managing invoices with WFHI definitely didn’t go as smoothly as I’d hoped. I found the payment steps were not very clear, especially around recurring fees and which services were included. The initial walkthrough barely touched on the invoicing cycle at all, so I had to keep asking for clarifications with support calls, which ate up a lot of time. The automated updates to the billing dashboard didn’t help either, swapping terms and fees without much advance notice. That’s frustrating when you’re trying to budget monthly. One thing I will say is that the telephonic support eventually fielded my questions politely, even if their answers took some rounds to arrive. Still, considering how crucial clear invoicing and payments are for managing remote workflows, I expected better clarity upfront. Overall, I ended up spending more time understanding the billing setup than I want to admit. It’s usable if you’re patient, but not as straightforward as it should be for those new to their software ecosystem.