Billing process did not match my expectations
I must be honest that my experience with the billing and payments was disappointing. Before signing up, I had certain expectations about how the invoicing would be presented and the timing of all charges, but unfortunately, the actual system did not align with these. The invoices were sometimes delayed in appearing on my account, which caused unnecessary uncertainty. Furthermore, the breakdown of costs was not as clear or as detailed as I had hoped, making it difficult to track what I was paying for exactly. I also found the payment process to be more cumbersome than expected, as there were extra steps and sometimes the portal was slow to respond. Overall, this did not work well for me and I am frustrated that the billing procedures were not as transparent or straightforward as I anticipated. While I understand that software updates can sometimes impact these experiences, I was hoping for a smoother and more predictable system from the start. This mismatch between expectation and reality was quite disappointing for me.