Billing process: clear lack of automation caused frustration
From the moment I signed up, I felt the billing and payments part required much more effort from my side than expected. The invoicing system wasn't as straightforward as I had hoped, and I found myself navigating through confusing details without clear guidance. Automatic updates didn't seem to simplify anything related to payments; on the contrary, I often had to double-check if the charges were accurate. Support over the phone was not very helpful when I had billing questions, leaving me to resolve most issues without assistance. While sign-up went smoothly, the ongoing maintenance of payment details felt frustratingly manual. Honestly, I expected the software to streamline these steps better, but in my case, handling the billing was more work than it should have been.