Billing procedure handled well, but support response time was lagging
During my experience with the software and services, one thing that stood out was how smoothly the billing and invoicing were handled; the sign-up process also went without issue. However, I found that when unexpected difficulties arose in understanding certain features like the dialer tool or integrating the database into my routine, telephonic support took longer than I had hoped to provide clear assistance. While the updates appeared on schedule and generally improved performance, the delayed response from the support team added some frustration during critical phases of my workflow setup. I appreciate that the team did eventually help resolve my queries, but I believe that faster communication would significantly enhance the overall experience for users. This specific aspect left an impression contrasting with the otherwise efficiently managed sales and pre-purchase process.