Billing page navigation was totally confusing and slow
Honestly, trying to find what I needed on the billing section was frustrating from the start. The options were scattered all over the place and I had to click through multiple layers just to see a simple invoice. Sometimes the pages didn’t load properly which added to the confusion and made me waste more time than I had available. I even called support to get help, but because I wasn’t signed up fully yet, they weren’t able to assist much. The payment process instructions weren’t clearly explained either, so I kept doubting if I was doing it right. It felt like a poorly designed maze where you end up backtracking again and again. For someone like me who just wanted to get it done quickly, this experience was irritating and caused unnecessary delay. I really expected something more straightforward with fewer clicks and clearer guidance but this was not the case for me at all. I am left with a pretty negative impression from this part of the software.