Billing outcome wasn’t what I hoped for
I had experience with a few other platforms offering similar billing and payment services before trying WFHI. Initially, I expected the process to be somewhat smoother given the positive descriptions, but it turned out to be a mixed bag. The invoicing system itself was okay; it generated clear invoices without much fuss and the automatic updates didn't disrupt that. However, the payment part was more cumbersome compared to what I was used to. The sign-up process had more steps and took longer than similar services, which was frustrating. Plus, the lack of clarity around payment deadlines and details threw me off at times. I also found the support during billing questions less helpful than expected. That said, the database feature was a highlight—it integrated well with the billing information and saved me some time organizing records. So I can’t say everything was bad, but overall the outcome did not match my previous experiences in ease and speed. I would probably reconsider if they work on simplifying payments and add clearer guidance in that area. The software and training were decent but not enough to overcome the billing hiccups for me.