Billing outcome was straightforward but not ideal
I found the billing setup a bit confusing initially because I wasn't sure how much was a one-off payment and what recurring charges to expect. The sign-up process let me know about the initial fees fairly clearly, which I appreciated, but ongoing payments felt less straightforward. The invoicing was sent on time, so at least that part was handled well. However, I felt a bit left in the dark when trying to understand if the software updates would add to costs or if support calls might be extra. Invoicing itself was automated, and the payment process through the dashboard was okay, but I wished for clearer communication on the longevity of those fees. The telephonic support was polite but didn't clarify all my billing questions. Overall, I settled with the recurring charges as they are, but I would have preferred a more transparent breakdown of one-time versus ongoing costs when I signed up. While the software and training seemed promising, the billing side didn’t feel completely settled for me.