Billing outcome very different from expectations
I expected the billing process to be straightforward and clearly explained before I signed up, but that was not the case. The invoices I received did not align well with the amounts I thought I would be paying, based on the initial information. This caused me quite a bit of confusion as I tried to understand the discrepancies. Communication over the phone to resolve these issues was slow and not very helpful, which added to my frustration. The payment system felt clunky, and repeated follow ups were necessary just to clarify basic details. It seemed like the billing and payment interface was less transparent than what I had anticipated from the outset. While I hoped things would improve over time, my experience so far has left me quite dissatisfied with this part of the offering. I cannot recommend the billing and invoice processes based on what I encountered.